Privacy Policy

Your visit to www.kernowspa.co.uk (‘this Site’) is subject to our Privacy Policy and our Terms and Conditions.

When you provide us with information through this Site we respect your privacy.

UNDER 18

If you are under 18 years of age you may browse this Site but you may not provide personal information to KERNOWSPA, make a purchase or register on this Site. This Site is not designed for minors and we do not knowingly collect information from minors.

INFORMATION WE COLLECT

The only personal information we collect is information that you provide when you place an order or register on this Site. We use the information to service your account on this Site. When ordering or registering we may ask you for your full name, billing address, mailing address, email address, phone number, credit card information or other information. By providing this information you consent to our collection of it. We also collect information when you enter a contest, respond to a communication such as email or participate in any other site features. If you have provided us with the personal information of any third party please ensure that you have their consent.

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

If you wish to register as a user on this Site you must enter a user name and password to protect your personal information. You may however visit our site anonymously.
Please note that if you do not wish to provide any personal information you will be unable to make purchases on this Site.

HOW WE USE PERSONAL INFORMATION

We will never send you our promotional emails without obtaining your consent first. Any promotional email that you receive from us will also allow you to unsubscribe from further ones if you decide later on that you no longer wish to receive emails with special offers and updates. If you wish to view or make any changes to your information visit the ‘My Account’ section on this Site. Your registered account is password protected so you cannot access your personal information without your password. As well as the personal information that we collect from you, when you conduct an online transaction with us a temporary cookie is used to connect your browser to our server. Please see our Cookie Policy for more details on the cookies we use.

If you have provided us with your contact information (e.g. submitting an order, registering on this Site, emailing us) we may contact you regarding your order or customer service requests. For example you will receive an order confirmation when you have placed an order on this Site, and if you choose to register you will receive a welcome email to confirm your registration. We may also contact you to respond to product questions that you may have, these types of communications are required to serve you and provide excellent customer service.

If you sign up to our newsletter the information you provide may be used to send you product information, event information or promotions. You may opt out of our newsletter at any time by clicking the unsubscribe link.

To protect the security of your personal information we have various security measures in place. We will have no liability for disclosure of information due to unauthorised third party acts or errors in transmission. We may retain other authorised companies to perform functions on our behalf consistent with our Privacy Policy (e.g. webhosting companies, email providers, credit card processing companies). Such third parties may be provided with access to personally identifiable information to perform their functions, however they are not permitted to use this information for any other purpose. In addition we may disclose any information to comply with any applicable law or governmental request.

PAYMENT

All direct payment gateways used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

CONSENT

By using this Site and providing your personal information you are accepting the practices described in this privacy policy.

We may update our Privacy Policy occasionally. Please check back here for any updates before using this Site.

This Privacy Policy was last updated on August 2020.

CONTACT US

If you have any further questions please contact us by post at:    

KERNOWSPA
Unit 12, The Carnon Building,
Wilson Way,
Redruth, Cornwall,
TR15 3RS
United Kingdom

or by email at info@kernowspa.co.uk.